How to Make a Return
-
![]()
Check Your Order
Open and check your products right after delivery. Claims must be made within 5 hours.
-
![]()
Take Photos
Take clear photos of the item, label/invoice, and weight (if weight is the issue).
-
![]()
Submit a Claim
Send your photos, order number, and a short description to claims@bangkokfreshlink.com or Line @bkkfreshlink.
-
![]()
Keep the Product
Store the product properly until collection or inspection.
-
![]()
Receive a Resolution
Our team will confirm receipt within 30 minutes, review within 1 hour, and arrange a refund, replacement, or store credit.
FAQs
Returns and Refunds
What if the products I receive are different in weight or appearance from the photos?
What if the products I receive are different in weight or appearance from the photos?
Because all of our produce is sourced fresh daily from the market, slight variations in size, color, or weight are normal and not eligible for return. However, if your order arrives damaged, spoiled, or not as described, you can file a claim within 5 hours of delivery.
Can I return or get a refund for fresh products?
Can I return or get a refund for fresh products?
Yes. If your fresh products arrive damaged, spoiled, or not as described, you’re covered by our Freshness Guarantee. Just let us know within 5 hours of delivery, and we’ll arrange a refund, replacement, or store credit.
How do I return a product?
How do I return a product?
If your order arrives damaged, spoiled, or not as described, you can file a claim within 5 hours of delivery. To return a product:
Take clear photos of:
1. The product with the issue
2. The product label or invoice
3. The product on a scale (if weight is the issue)
Make sure the claimed amount matches the photos (e.g., if 3kg is unusable, show 3kg on the scale).
Send the photos, your order number, a short description of the problem, and your preferred solution (refund or replacement) to:
Email: claims@bangkokfreshlink.com
Line: @bkkfreshlink
Keep the affected products stored properly until collection or inspection.
Our team will confirm receipt within 30 minutes, review your claim within 1 hour, and provide a solution such as a refund or replacement. Claims submitted after 5 hours, or for items stored incorrectly after delivery, cannot be accepted.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
The Bangkok Freshlink Freshness Guarantee
We stand behind every order with our Freshness Guarantee. If your products arrive spoiled, damaged, or not as described, we’ll make it right—fast. Our returns process is simple, transparent, and designed to protect you. Whether it’s a refund or replacement, you’ll always shop with confidence at Bangkok Freshlink.
