Refund policy
Refund & Return Policy
Effective Date: 12 May 2025
1. Overview
Bangkok Freshlink Co., Ltd. aims to deliver every order exactly as specified and in peak condition. Because most of our items are fresh or highly perishable, we operate a “photo‑claim” system. We accept claims only when a product is off‑specification, spoiled, or otherwise not fit for use. Change‑of‑mind returns are not permitted.
2. 5‑Hour Inspection Window
The 5‑hour timer starts the moment your order status shows “Delivered.” During this window, please open, inspect, and weigh all items to confirm both quantity and quality.
3. How to File a Claim (Photo‑Claim System)
|
Step |
What to Do |
Why |
|
1. Take clear photos |
• The affected product • The product label or packing slip • The item on a scale (for weight/quantity issues) |
Documents the issue and quantity |
|
2. Match the quantity in the photo |
Example: If you ordered 5 kg of pork and need to claim 3 kg, the photo must show 3 kg of unusable pork. |
Prevents mismatches |
|
3. Send within 5 hours |
Email claims@bangkokfreshlink.com or message LINE @bkkfreshlink with: • Order number • Photos (JPEG/PNG, ≤ 5 MB each, up to 5 files) • Brief description of the problem • Preferred resolution (refund, discount, or replacement — if replacement, state the desired delivery date) |
Meets the time requirement |
|
4. Keep the product |
Store the reported quantity under proper conditions. We will collect it for inspection and corrective‑action analysis. |
Enables quality investigation |
Claims submitted after the 5‑hour window cannot be processed. Except for certain product groups subject to the company’s discretion.
4. What Happens After You File a Claim
|
Timing |
Action |
|
Within 30 minutes |
We acknowledge receipt of your claim. |
|
Within 1 hour |
Our Quality‑Control team completes an initial review. |
|
Resolution options |
• Refund (Section 5) • Replacement product • Store credit All subject to stock availability. |
|
Notification |
We confirm approval or denial and provide next steps. |
5. Refund Method & Timing
-
Channel: Your original payment method or store credit.
-
Processing: We initiate refunds within 1 business day after approval. Your bank or card issuer may take 3–7 business days to post the funds.
-
Partial refunds: If only certain items are affected, we refund the value of those items (and any related shipping) only.
6. Exclusions (Non‑Claimable Situations)
-
Claims made after the 5‑hour inspection window
-
Damage caused by improper storage or handling after delivery
-
Minor color or size variations that do not affect safety or quality
-
Change‑of‑mind requests
7. Contact Us
Email: hello@bangkokfreshlink.com
Service hours: Monday – Saturday 08:00 – 18:00
Thank you for choosing Bangkok Freshlink Co., Ltd. We are committed to resolving every issue quickly and transparently, ensuring the best possible experience for all customers.
